At IPTVEtsy.shop, we strive to provide our customers with the highest quality IPTV services. If you’re not completely satisfied with your purchase, we offer a fair and transparent refund and returns policy to address your concerns.
1. Refund Eligibility
- Service Refunds: We offer refunds within 7 days of purchase if you experience technical issues that cannot be resolved by our support team. Please contact us during this time to initiate the refund process.
- No Refund for Activated Services: Once your IPTV service has been activated and used, we cannot issue a refund. We advise customers to thoroughly test the service during the initial 7-day period.
- Non-Refundable Products: All subscription-based products are non-refundable after the service is activated. We do not offer refunds on monthly or yearly subscription packages beyond the 7-day window.
2. How to Request a Refund
- Contact Us: To request a refund, please contact our customer service team at iptvebayshop@gmail.com with your order number and a detailed description of the issue you are facing.
- Investigation: Our team will review your request and, if necessary, attempt to resolve any technical problems you may be experiencing before issuing a refund.
- Refund Process: If approved, the refund will be processed to your original method of payment. Please allow up to 7-10 business days for the funds to appear in your account.
3. Returns
- Digital Products: As all of our products are digital services (IPTV subscriptions), there is no physical item to return. If you experience issues with the service, we encourage you to contact our support team for troubleshooting before requesting a refund.
4. Cancellation Policy
- Subscription Cancellation: You can cancel your IPTV subscription at any time. However, please note that cancellations do not automatically trigger a refund unless the request falls within the refund eligibility period.
5. Exclusions
- Expired Subscriptions: We do not offer refunds or credits for subscriptions that have already expired.
- Connectivity Issues: Refunds will not be provided for issues related to your internet connection. It is the customer’s responsibility to ensure they have adequate internet speed for IPTV streaming.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please reach out to our support team at iptvebayshop@gmail.com.
We are committed to ensuring your satisfaction with our services and will work with you to resolve any issues that may arise.